Can i change my delivery address, or send the items to someone else?
Before placing your order
You can change your address on your account at any time, in “My Profile”. The next time you place an order, this will be your default delivery and billing address.
You can also change delivery address whilst placing your order in your basket.
If this is your first order, the basket will ask you to enter your billing address as you click on “Check out”. Once you have entered your billing address, the latter will be automatically chosen as your delivery address and you will be directed to the payment page.
If you wish to send your order to an address which is different from your billing address,e.g. to a friend, a family member or your company, simply click on “Back to basket” at the top of the payment page. This will send you back to your basket, where your delivery details will appear below your products.
In this view, you will be able to change your delivery address by selecting “Change” next to your delivery details.
If you have ordered with us before, you will be able to change the delivery address directly from the basket by selecting “Change” next to your existing delivery address, below your products.
To change your billing address, go to the “Checkout” page click on the “Change” button next to the delivery address. To change the billing address, just enter the new billing details and click on the “Save” button to make your changes.
After placing your order
If you want to change the delivery address after placing your order, you can cancel and modify your order within 30 minutes via “My recent orders”. When doing this, you will be refunded to your PhotoBox account so you can order again at no additional cost. Your order will be placed in your basket again, and from here you can proceed to “Checkout” where you can update the delivery address in the way mentioned above. Then confirm your order once again.
To read more about amending an order, have a look at this FAQ.